local government
In: Examples
Northumberland Wedding (nlandwedding) on Pinterest
Northumberland Council are using Pinterest to promote wedding venues in the county – a smart move, given how many weddings … Read more » – Northumberland Wedding (nlandwedding) on Pinterest
In: Examples
Worcestershire County Council | At Work in Highways
Lovely little film from Worcestershire, inviting pothole reports and other feedback to the tune of My Way (via Dave Briggs): … Read more » – Worcestershire County Council | At Work in Highways
In: Examples, Strategies
Social Media Guidelines: Kirklees
Via the excellent Comms2Point0, here’s a local authority’s social media guidance site aimed at staff wanting to use social media … Read more » – Social Media Guidelines: Kirklees
In: Examples
Map of digital innovation across the UK
Dan Slee, a contributor here, has set up a Google map of good examples of creative use of digital and … Read more » – Map of digital innovation across the UK
In: Examples
Barnet PledgeBank
Barnet Council commissioned a version of MySociety’s PledgeBank platform to encourage neighbours to come together to host street parties, agree … Read more » – Barnet PledgeBank
In: Examples
Domestic violence: an online & offline behaviour change campaign
While at Cannock Chase Council I was involved in a fully integrated behaviour change campaign which included digital elements – … Read more » – Domestic violence: an online & offline behaviour change campaign
In: Techniques
Tackling a misinformed Facebook campaign
Back in 2009, while working for Newcastle City Council, I came across an anti-council Facebook group and took the decision … Read more » – Tackling a misinformed Facebook campaign
In: Examples
Monmouthshire Youth Service – Facebook
Great example of a council youth service using Facebook as the managed hub for communication with the young people they … Read more » – Monmouthshire Youth Service – Facebook
In: Examples
Oldham taking council meetings online
This article by the leader of Oldham Council describes how they’ve opened up council meetings using technology: Oldham’s aspiration is … Read more » – Oldham taking council meetings online
In: Examples
Walsall Wildlife – A bee’s-eye view of the borough…
A great work-related blog by Morgan Bowers, Senior Countryside Ranger working for Walsall Countryside Services (part of Walsall Council). Morgan … Read more » – Walsall Wildlife – A bee’s-eye view of the borough…
In: Examples
EDL and other protests in Wellington, Shropshire
When far right groups like the English Defence League stage marches their aim is publicity. Disorder can sometimes follow. This … Read more » – EDL and other protests in Wellington, Shropshire
In: Examples
Getting to grips with winter – Hertfordshire County Council
Nice, straightforward how-to video narrated by a gritter lorry driver, produced by the County Council on how to prepare for … Read more » – Getting to grips with winter – Hertfordshire County Council
In: Techniques
Offline and online Purdah advice for local government by Walsall Council
Purdah governs the restrictions placed on public sector communications. It also governs social media. These protocols for Walsall Council have … Read more » – Offline and online Purdah advice for local government by Walsall Council
In: Techniques
A Twitter guide for senior local government officers
Forward thinking local government LGC magazine editor Emma Maier thought it was a good idea to produce a Twitter guide … Read more » – A Twitter guide for senior local government officers
In: Strategies
Evaluating online engagement
Michele Ide-Smith, a former local government digital specialist, writes about ways of approaching evaluation of digital engagement: Local government has … Read more » – Evaluating online engagement
In: Examples
Budget Simulator – Delib
A demonstration of a tool from Delib (alternatives exist from other providers) which helps simulate the trade-offs between different areas … Read more » – Budget Simulator – Delib
In: Examples
ShapeYourPlace.org
The Shape Your Place project developed a network of community websites, combining a channel for fault reporting and consultation with … Read more » – ShapeYourPlace.org
In: Examples
Local Government transparency – draft guidance on data publishing
The Local Government Association published some of its technical guidance for local authorities in ‘commentable’ format, enabling local authorities and … Read more » – Local Government transparency – draft guidance on data publishing
In: Strategies
From Housing and Litter to Facebook and Twitter
This free download from BDO Local Government acts as a report to set out the benefits in a hard headed … Read more » – From Housing and Litter to Facebook and Twitter
In: Strategies
Local by Social: Using Social Media to Achieve More For Less
The Local by Social report commissioned by Local Government Improvement and Delivery is a landmark document. It’s publication in 2010 … Read more » – Local by Social: Using Social Media to Achieve More For Less
In: Examples, Strategies, Techniques
How Yammer can help local government innovate
Yammer is an internal social network that helps you engage with staff. A giant water cooler it’s more work-focused than … Read more » – How Yammer can help local government innovate
In: Techniques
Guide to Facebook pages for government organisations
Learning Pool have produced a useful guide to Facebook for government with strategy, advice and case studies. This is useful … Read more » – Guide to Facebook pages for government organisations
In: Techniques
Twitter: A Quick Start Guide for People In and Around Government
Some downloads stand the test of time. This Learning Pool guide does just that and sets out in basic terms … Read more » – Twitter: A Quick Start Guide for People In and Around Government
In: Examples, Strategies, Techniques
Provider Engagement Network: BuddyPress
Building a platform to engage with people can be tricky. Here Carl Haggerty talks through a case study of how … Read more » – Provider Engagement Network: BuddyPress
In: Examples, Strategies
social media and the council mag
With budgets shrinking there is pressure to do more for less. One of the first victims has been the printed … Read more » – social media and the council mag
In: Strategies
Is there anybody out there?
Creating a digital strategy is vital. But actually, how do we know people want us to have one? This blog … Read more » – Is there anybody out there?
In: Techniques
Increasing video views
YouTube and Vimeo are great. But how often is tumbleweed blowing across that channel? This blog and case study from … Read more » – Increasing video views
In: Strategies
Opening Up Social Media in an Organisation
This YouTube clip of Monmouthshire County Council’s Helen Reynolds shows how her organisation has opened-up social media internally to make … Read more » – Opening Up Social Media in an Organisation
In: Strategies, Techniques
Made of String » Coventry City Council’s use of Facebook
Coventry City Council has carved out a fine reputation for using Facebook. Ally Hook, who created it, sets out her … Read more » – Made of String » Coventry City Council’s use of Facebook
In: Examples, Strategies, Techniques
Elections 2009: a post in two parts
This landmark post from Derbyshire County Council’s Sarah Lay has not dated. Setting out how she used the web and … Read more » – Elections 2009: a post in two parts
In: Examples, Strategies
Walsall 24 – a ‘day in the life’ on Twitter
Walsall 24 was a campaign that won gold in LGComms 2011 annual awards. A cross-section of everything the council did … Read more » – Walsall 24 – a ‘day in the life’ on Twitter
In: Strategies
Personfessional – do you speak the new social language?
Striking the right tone for social media can be hard. Too official? Too polite? Too much like a press release? … Read more » – Personfessional – do you speak the new social language?
In: Examples, Strategies
You’ve been pinned – local government and Pinterest
Pinterest is the new kid on the block. But how can the public sector use it? Rather effectively as this … Read more » – You’ve been pinned – local government and Pinterest
In: Examples, Strategies, Techniques
‘Connected councillors: a guide to using social media’
A brilliant guide for politicians on how to use the social web to listen and talk to communities. Social media … Read more » – ‘Connected councillors: a guide to using social media’
In: Examples, Strategies
Twitter to help answer questions and queries
Twitter has often been used as an extension of the comms team. This case study shows how it can be … Read more » – Twitter to help answer questions and queries
In: Techniques
Social care recruiting using social media
In this post, Helen Reynolds from Monmouthshire County Council describes how she helped the Children’s Services team to recruit a … Read more » – Social care recruiting using social media
In: Examples
Using Audioboo for podcasting
Have a smart phone and you can use Audioboo. Have Audioboo and you can make sound recordings on the hoof. … Read more » – Using Audioboo for podcasting
In: Examples
Using social media to promote countryside
Empowering frontline staff can be a powerful way to communicate using web tools. This case study shows how a countryside … Read more » – Using social media to promote countryside
In: Examples
#wmgrit on Twitter
By using web tools to communicate in real time people are better informed. Even better than that. They feel happier … Read more » – #wmgrit on Twitter
In: Examples
Let’s talk Newcastle
Online engagement and consultation platform from Newcastle City Council incorporating Twitter, Facebook and YouTube feeds.
In: Techniques
Coventry: reaping the rewards of Twitter engagement
Guardian report on Coventry City Council’s use of Twitter to engage online and the practical benefits it has brought for … Read more » – Coventry: reaping the rewards of Twitter engagement
In: Examples
Blog: Jan Britton
Jan Britton is Interim Chief Executive of Sandwell Council, and uses his blog as a way of talking to staff … Read more » – Blog: Jan Britton
In: Examples
Coventry on Facebook
When they set up the Council’s Facebook page, the team at Coventry City Council pulled a masterstroke: don’t call it … Read more » – Coventry on Facebook
In: Examples
Love Lewisham
Online and mobile reporting of environmental issues which allows residents to upload photos of service requests/problems and geotag them. Residents … Read more » – Love Lewisham
In: Strategies
Michele Ide-Smith: Digital engagement framework for local government
Michele Ide-Smith examines digital engagement from an academic standpoint as applied to local government organisations. I’ve been doing a bit … Read more » – Michele Ide-Smith: Digital engagement framework for local government
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