Questions

A reader asks: There are obvious times when you can link tweets to the content of a TV show (for … Read more » – What’s the ideal time to Tweet?

Kate Bentham from Shropshire asks: “I manage an information service for families and we are looking at producing some of … Read more » – Anyone producing information as ebooks?

What good examples are there of connecting with business and trade organisations using social media?

Matt from the Environment Agency asks: I’ve just tried to think of successful social media campaigns aimed only at business/trade … Read more » – What good examples are there of connecting with business and trade organisations using social media?

The Information Commissioner says they can, yes: While Twitter is not the most effective channel for submitting or responding to … Read more » – Can social media channels be used to submit FOI requests?

Estimating social media use within a geographic area

Mark Braggins asks: “I am trying to determine the level of social media use at a local level . I’m … Read more » – Estimating social media use within a geographic area

An anonymous visitor asks: We’re a newish charity dealing particularly with chronic health conditions – things that everyone gets eventually, … Read more » – We’re a new charity – how do we reach our audience?

Kate Bentham asks: Does anyone know of any examples of local govs using google+ eother as a corporate account or … Read more » – Any examples of LocalGov using Google Plus?

An anonymous reader asks: What are the legal issues to using google docs or similar cloud offerings? The data is physically … Read more » – What are the legal issues to using google docs or similar cloud offerings?

Paul Johnston asks: We have seen lots of great tools for getting ideas and input, but the essence of policy-making … Read more » – What are the best examples of tools that engage citizens in assessing priorities or arguments?

Matt Navarra asks: The web is littered with a whole range of free to use social media monitoring and measuring … Read more » – Which paid for social media monitoring tool(s) would others recommend?

Which metrics are best ones to use when evaluating general performance in social media for public sector orgs?

Matt Navarra asks: There are so many metrics online to measure in terms of Social Media e.g. Likes, Followers, Shares, … Read more » – Which metrics are best ones to use when evaluating general performance in social media for public sector orgs?

There’s a role for a corporate channel – it’s a definitive, official source of content and increasingly expected by the … Read more » – How many Twitter/Facebook accounts should the organisation have?

In general, introducing yourself with your real name (or at least your first name) and an indication of where you … Read more » – Do I have to use my real name?

There are three good strategies for keeping the discussion constructive: 1. Have a clear focus for the project: define the … Read more » – How can we avoid the discussion being hijacked?

John Smith writes: I’d like to use Twitter, but don’t have the time. Any tools you’d recommend? Try a dashboard-style … Read more » – How can I stop this stuff from taking over my life?

Anonymous writes: Yes this is all very well, but what about the millions who don’t use computers. What are we … Read more » – What about people who don’t have access to the Internet?