Guidance

In: Strategies

Civil Service propriety guidance for social media – GCN

The Government Communications network has released guidance on propriety in using social media in government: When using official social media … Read more » – Civil Service propriety guidance for social media – GCN

In: Examples, Strategies

Social Media Guidelines: Kirklees

Via the excellent Comms2Point0, here’s a local authority’s social media guidance site aimed at staff wanting to use social media … Read more » – Social Media Guidelines: Kirklees

In: Strategies

Cornwall Council – Social Media

Cornwall Council have published a couple of very useful documents – their sensible corporate Social Media Policy, and a ‘Social … Read more » – Cornwall Council – Social Media

In: Techniques

I’m a Civil Servant: Should I Post This Update?

A slightly silly ‘infographic’ style flowchart with a serious point – what are the red lines for public servants to … Read more » – I’m a Civil Servant: Should I Post This Update?

In: Strategies

Social networking guidance for employers – Acas

Concise, practical guidance for employers by Acas, covering the implications of social media for recruitment, bullying, grievance procedures and more: … Read more » – Social networking guidance for employers – Acas

In: Techniques

10 rules of thumb for a tweeting MP

Grant Shapps, a minister at the Department for Communities and Local Government, wrote a useful politician-to-politician guide on using Twitter … Read more » – 10 rules of thumb for a tweeting MP

In: Strategies

Creating a New Social Media Policy? Try US Gov Best Practices Approach

Blogpost points to best practice approaches across US government departments on policy,strategy, digital engagement and social media. Are you looking … Read more » – Creating a New Social Media Policy? Try US Gov Best Practices Approach

In: Strategies

NYC.gov – Social Media Customer Use Policy

New York City page outlining its terms of usage to customers, this practice gives users guidance on monitoring procedures and … Read more » – NYC.gov – Social Media Customer Use Policy

In: Strategies

Victoria State Dept of Justice Social Media Policy for Employees

Australia’s Victoria State Department of Justice offer policy guidance on social media usage and a YouTube video summarising their usage … Read more » – Victoria State Dept of Justice Social Media Policy for Employees

In: Strategies, Techniques

Digital Diplomacy

Comprehensive guide to the Foreign and Commonwealth Office’s use of social media including policies, guidance and descriptive information on channels … Read more » – Digital Diplomacy

In: Strategies

Social media policy – National Library of Australia

Creative Commons licensed social media policy from the National Library of Australia. Due to the open nature of Creative Commons … Read more » – Social media policy – National Library of Australia

In: Examples

Personal Security Online

The MoD developed a series of short YouTube films and a microsite to help remind staff of the potential risks … Read more » – Personal Security Online

In: Questions

How many Twitter/Facebook accounts should the organisation have?

There’s a role for a corporate channel – it’s a definitive, official source of content and increasingly expected by the … Read more » – How many Twitter/Facebook accounts should the organisation have?

In: Strategies

Online engagement guidelines – Ministry of Defence

The MoD guidance on social media are detailed but clear, differentiating ‘personal’, ‘sponsored’ and ‘official’ presences: The aim of this … Read more » – Online engagement guidelines – Ministry of Defence

In: Strategies

Twitter guidance – DH

Policy and staff guidance on use of Twitter as part of their professional work for the Department: Social media is … Read more » – Twitter guidance – DH

In: Strategies

Official attributed content policy – DH

The Department of Health supports staff who publish attributed official digital content, where it can help deliver policy and communications … Read more » – Official attributed content policy – DH

In: Strategies

Political vs official social media channels

This briefing was written to help ministers and special advisers understand the issues and boundaries between official corporate social media … Read more » – Political vs official social media channels

In: Techniques

Getting started with Twitter

This simple briefing – written a few years ago by @ereuben – was designed to help a senior manager or … Read more » – Getting started with Twitter

In: Strategies

Moderation policy

House rules are a useful way to keep discussion online on-topic, clean and constructive. Writing them down and posting them … Read more » – Moderation policy

In: Strategies

Designing social media policy for government

Practical guide from the University at Albany’s Center for Technology in Government. This article outline the basis for designing a … Read more » – Designing social media policy for government

In: Strategies

BT’s social media guidelines

In the private sector engaging online is an important aspect of customer care and communications. BT have developed their own … Read more » – BT’s social media guidelines

In: Strategies

Police Code of Conduct approach to Social Media

Stuart Hyde, Chief Constable of Cumbria Police gives his views on how staff should conduct themselves when interacting with members … Read more » – Police Code of Conduct approach to Social Media

In: Strategies

Monmouthshire County Council: social media guidelines

A concise but specific policy for staff and elected members, describing how to manage the risks of engaging professionally in … Read more » – Monmouthshire County Council: social media guidelines

In: Strategies

Monmouthshire County Council: social media

Monmouthshire County Council is pioneering the organisation-wide use of social media, and provides a useful round-up of the policies and … Read more » – Monmouthshire County Council: social media

In: Techniques

Seven principles for digital engagement (help me please)

Emma Mulqueeny blogs about digital engagement and invites discussion on the seven principles of digital engagement laid out to her … Read more » – Seven principles for digital engagement (help me please)

In: Strategies

COI – Social Media Guidance

Central Office of Information guidance on social media and engagement best practice. NB. COI is set to close on 31 … Read more » – COI – Social Media Guidance

In: Strategies

Social media guidance for public servants

Excellent blog from former civil servant on what should be included in new Cabinet Office guidance on social media. What … Read more » – Social media guidance for public servants

In: Strategies

Civil Service Principles for participation online

Published in 2009 after much internal discussion, the following points – and the Civil Service Code on top of which … Read more » – Civil Service Principles for participation online